Refunds and credits
Effective date: 28 October 2026 · Last updated: 28 October 2026. The service is available online. Checkout is TEST only; real payment collection is disabled.
What is sold
The configured credit packages are 100 credits for USD $6.90, 300 for $9.90 and 900 for $24.90. Each is a one-time package with no recurring subscription or automatic renewal. Every accepted generation submission uses 100 credits. A request blocked by the instruction check before submission has not incurred that charge. Checkout is TEST only; the displayed prices do not indicate that real purchases are open, and test transactions do not collect real money.
Operated by wen yong, an individual based in China. Purchased credits are valid for 12 calendar months from delivery. Applicable tax and the final total must be displayed before a real purchase is authorized; real collection remains disabled.
Generation credit returns
A confirmed technical generation failure or confirmed task rejection after charging returns the recorded 100-credit consumption once. Check the actual returned amount shown on the task. A service-credit return is not a cash refund; returns that cannot be safely reconciled require checking.
A delayed or uncertain provider result is not automatically treated as a failure. Keep the original task reference and contact support instead of creating repeated paid submissions. Rechecking a task or recovering its stored output does not authorize another paid generation.
Different facial details, inaccurate fingers, musical timing or other subjective quality concerns do not automatically trigger a technical-failure return or free generation. You may still report an inaccessible result or a result materially different from the service description; mandatory rights remain available.
Cancellation
These packages do not renew, so there is no subscription renewal to cancel. An already-submitted provider generation cannot be guaranteed to stop. Closing a browser window does not necessarily cancel a job.
You may request a full refund within 14 days of payment where all credits from that purchase remain unused. If partly used, request review of the unused portion. A request is not automatic approval. Duplicate or unauthorized charges, confirmed non-delivery and legally required remedies are assessed independently of the ordinary request window.
Requesting a cash-refund review
Contact support@tinydeskvideoai.com with your purchase email, order reference, purchase date and a brief explanation. Include a task reference if relevant. Never send passwords, full card numbers, security codes or sign-in links. A request is not an approval, and an approval is not proof of completed bank settlement.
If approved production checkout later uses Waffo, its applicable checkout terms and available customer portal govern payment handling. Waffo currently documents a 14-day buyer-portal application window for one-time purchases; that is not a promise of an unconditional 14-day refund by this product. It does not erase any applicable statutory right or determine all merchant-assisted cases. See Waffo refund documentation.
Partial refunds are reconciled to the amount actually paid and the credits in that purchase, excluding complimentary grants and other purchases, and cannot exceed the amount paid less previous refunds. Applicable tax adjustments must be reconciled with the payment provider. Expiry does not automatically refund money or remove statutory rights.
Our initial-response target is two business days, excluding weekends and public holidays observed by the operator in China. This is not a settlement deadline. Approved refunds follow the applicable provider's original-payment process; timing depends on that provider and the payment institution. Current TEST transactions do not collect real money and therefore do not create a cash refund to a payment method.
Purchase-specific reconciliation
Any credit adjustment following a confirmed purchase refund must be matched to that purchase. It must not reclaim unrelated purchases or complimentary grants. A generation credit return and a purchase refund cannot both restore the same already-reversed entitlement. Partial use, earlier refunds and applicable taxes require a purchase-specific calculation under the conditions above.
You may reply to the same support case to request reconsideration. A policy expiry or ordinary request window does not remove remedies required by law for an unauthorized or duplicate charge, confirmed non-delivery or another protected claim. Where a payment provider offers a buyer portal or dispute process, use only its actual receipt/checkout links and keep those access links private.
Closure and disputes
Confirming public account closure in Account, requesting photo/work deletion or receiving a generation-credit return does not itself refund money. Closure first revokes access and queues cleanup; active or uncertain paid tasks may require reconciliation. Required accounting, dispute and necessary audit records remain as described in the Privacy policy. Nothing in this policy removes non-waivable rights.
For purchase, delivery or balance questions, use the same support address. Related: Terms.