Contact and support

Effective date: 28 October 2026 · Last updated: 28 October 2026.

Use a short subject such as “Account access”, “Generation task”, “Payment”, “Refund request”, “Privacy request”, “Content report” or “Appeal”. This helps route the issue without exposing unnecessary information. Reply to the same email thread to add evidence or ask for reconsideration.

Product and delivery help

For a delayed, failed or inaccessible video, include your account email, task reference, approximate time and a short description. Follow the status shown in My videos. If a provider result is uncertain, keep the existing task reference instead of creating repeated paid submissions. Do not attach sensitive photos unless necessary and a safe handling method has been agreed.

Billing, cancellations and refunds

Include the order reference, purchase date and the issue. The current payment integration is TEST only, with real collection disabled. Service-credit returns and cash-refund decisions are different. See Refunds and credits.

Privacy, ownership and unsafe content

Use Account while signed in to request photo/work deletion, review deletion status or explicitly confirm public account closure. Requests first close access and queue physical cleanup. Active generation or uncertain paid results can be held for reconciliation; financial and necessary audit records may remain. Contact support for access/correction requests, a held or failed cleanup, or help you cannot obtain while signed in. Identify the account or relevant media reference without sending passwords. To report a rights violation or unsafe synthetic content, provide the affected reference or location, concern and enough information to assess your relationship to it. Do not email illegal content or unnecessary identity documents. See Privacy and Acceptable use.

We may request proportionate clarification, retain necessary case records and explain available next steps. Our initial-response target is two business days, excluding weekends and public holidays observed by the operator in China. This is not an instant-resolution or refund-settlement guarantee; we do not offer 24-hour live support. Data-rights requests have a 30-day target to respond or explain progress, subject to shorter legal deadlines. Reply to the same thread for follow-up or reconsideration.

Operator details

Operator: wen yong, an individual based in China. Website: tinydeskvideoai.com. The sole support mailbox is support@tinydeskvideoai.com.

Transactional email uses mail.tinydeskvideoai.com, with sender Tiny Desk Video AI <no-reply@mail.tinydeskvideoai.com> and replies directed to support@tinydeskvideoai.com. The sending domain is not a separate support inbox. Service notices do not subscribe you to marketing. We do not request remote computer control, personal-bank transfers or another purchase to unlock confirmed credits.

Never send passwords, payment-card security codes, complete card numbers, OAuth credentials, verification links or reset links to support.